​At Arrive & Thrive, each experience is thoughtfully prepared in advance. Because our services require scheduling, sourcing, purchasing, and coordination prior to your arrival, we maintain the following cancellation policy.

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Deposits

A non-refundable deposit is required to secure your event date. Your booking is not confirmed until the deposit has been received.

The remaining balance is due prior to your scheduled service date as outlined in your invoice.

 

Cancellations

14+ days before your event:
The deposit is retained. Any additional payments made beyond the deposit will be refunded.

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7–13 days before your event:
50% of the total booking amount is non-refundable.

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Within 7 days of your event:
All payments are non-refundable.

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Due to the custom nature of our services, reserved dates, and advance preparation, we are unable to offer refunds within this timeframe.

 

Fridge Stocking Services

A 15% non-refundable deposit is required to secure your booking.

Cancellations made at least 48 hours prior to your scheduled event date will not incur additional charges; however, the 15% deposit will not be refunded.

Clients are responsible for purchasing all groceries, beverages, and specialty items. We provide pickup and stocking services only.

Once grocery pickup has been completed, service fees are non-refundable.

 

Rescheduling

One complimentary reschedule may be requested with at least 14 days’ notice, subject to availability.

Rescheduled bookings must take place within 6 months of the original event date.

Additional rescheduling requests may incur a fee.

 

Force Majeure

Arrive & Thrive is not responsible for cancellations or delays due to circumstances beyond our control, including but not limited to weather, venue access restrictions, natural disasters, or travel disruptions.